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FREQUENTLY
ASKED QUESTIONS
| online
security / privacy |
shipping
& lead-time |
product
returns |
| payment
terms |
specials
& discounts |
miscellaneous |
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| Online
Security / Privacy |
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Is
4sunparts.com a secure
website? |
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Yes,
4sunparts.com is a
secure website. The
web-page that takes your
credit card information
is a hosted on a secure
Verisignฎ website. We
do not store any of your
credit card information
in our database. |
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Where
is my shipping
information stored? |
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Your
shipping information is
stored in our secure
databases and
4sunparts.com does not
sell or distribute any
of your information to
anybody. |
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I
am not comfortable
giving my credit card
information online. Can
I still place an order
with 4sunparts.com? |
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Yes,
4sunparts.com accepts
orders through phone or
fax. Kindly contact our
courteous sales staff to
place your order. |
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How
do I know if my order
has gone through
successfully? |
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After
you submit credit card
information for your
order, you should
receive an email
confirmation of the
order regarding the
status of your order. If
your order does not go
through successfully,
you may want to try
again or contact us to
place your order though
phone or fax. |
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| Shipping
and Lead-time |
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What
is lead-time? |
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Lead-time
is the time it takes for
us to make the product
ready to be shipped to
you. It includes the
time it takes for us to
acquire the product from
our distributor,
assemble and test
(refurbished) the
product at our premises
and packaging
of the product . |
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I
had placed my order long
ago but not yet received
the product. What do I
do? |
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Most
of the products in our
online store have a lead
time of 1 day. Hence you
should receive the
product on time as per
your shipping. But some
products might have a
longer lead time and
hence take some time
before they can be
shipped. However, in
such cases, our staff
will contact and inform
you about the lead-time
for your order. In most
cases, if the lead-time
is not acceptable to you
then your entire order
amount is credited back
to you. If
you were not informed
about a longer lead time
and you haven't received
the product as per
schedule, kindly contact
our courteous staff to
resolve the issue. |
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How
do I know the status of
my order? |
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You
may contact us regarding
the tracking number of
your order. You can
track the order online
at the carrier website
by entering the tracking
number. |
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What
are the approximate
delivery times for
different shipping
options? |
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| Priority
Overnight |
next
business day
before noon |
| Standard
Overnight |
next
business day
anytime |
| Two
Day |
2
business days |
| Ground |
5-7
business days |
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How
do I get orders shipped
to countries other than
United States? How do I
calculate taxes and
tariffs? |
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4SunParts.com
does process
International Orders. We
require that the
customer provide us with
their own shipping
account. All Tariffs and
Levy's are the customers
responsibility and are
not included as
4SunParts.com invoice. Payment
will be due in full
(preferably through wire
transfer) before the
order can be shipped.
As paper work for
various countries
differs widely, we will
usually try and contact
you before shipping out
an order. Some items may
be restricted for sale
to specific countries. |
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| Product
Returns |
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What
is the return policy of
4sunparts.com? |
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Our
return policy is as
follows:
- No
returns will be
accepted without prior
authorization RMA.
- We
reserve the option to
accept non-defective
returns.
- A
minimum of 30%
restocking fee will be
charged for all goods
returned.
- All
goods returned must be
in the same condition
as when they had
received it.
- Customer
will bear all the
shipping costs for
returned goods.
- All
claims for shortage,
damage or shipment
errors must be made
within 3 days after
receipt of shipment.
Credit/ Refund only
within 30 days of
purchase.
- $25.00
service fee will be
charged for each
return check.
- ALL
RETURNS must have RMA
number with the copy
of original INVOICE.
- General
warranty for the
replacement, will be
90 days, if not
specified.
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| Payment
terms |
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Can
I get payment terms with
4sunparts.com? |
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4sunparts.com
is commited towards
easing the purcahsing
process for you. Please
contact our accounting
department along
with trade references.
We will respond to your
request promptly and inform
you regarding the status
of your application. |
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| Specials
and Discounts |
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What
kind of discounts does
4sunparts.com offer? |
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4Sunparts.com
offers the following
discounts:
Educational Discounts: Apart
from several programs
for easy and quick
processing of orders,
4sunparts has special
educational discounts on
Sun and Cisco products
for universities,
colleges, schools and
recognized educational
institutions.
Government
Discounts: 4sunparts
has several programs
developed to meet
government requirements
and overcome the
complexities involved
with Government
purchasing.
Bulk
Quantity Discounts: Most
products may qualify for
discount when purchased
in bulk quantities
(usually 20 or more). |
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How
do I buy products to
grab discount benefits? |
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In
order to qualify for a
discount and place your
order, kindly contact
our courteous sales
staff. Discounted orders
are processed only by
phone or fax. |
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| Miscellaneous |
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My
question is not
resolved. How do I
contact 4sunparts.com? |
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What
is the difference
between "Retail
Box",
"Unused" and
"System Pull"? |
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- "Retail
Box" is a
Sun retail box. This
usually costs more,
due to packaging and
the likes.
- "Unused"
is a brand new Sun
Part shipped in bulk
without the retail
box OR is pulled,
new out of retail
box.
- "System
Pull" is a
part that was either
used or has been
pulled out from a
new Sun system.
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