4sunparts offers a range of Unix service capabilities ranging from on-site service to self maintenance service to Solaris support. 4sunparts is flexible in its partnering capabilities so all offerings can be customized to meet your needs. All of our offerings are backed by our core knowledge of Unix hardware and software. For on-site service, replacement parts, logistics and technical support, let 4sunparts take care of your service requirements so you can focus on your business and your core competencies.

4sunparts believes very strongly in the concept of partnering our customers. Therefore we will always

• Meet your unique service requirements with flexible service delivery

• Deliver on our commitments

• Provide exceptional technical personnel, OEM-trained on your Unix platform

• Use state-of-the-art test and diagnostic equipment for repair and test

• Offer you an escalation path to top management so your voice will be heard

• Follow-up on service events to ensure customer satisfaction and support

Our core competency includes trained engineers who provide professional technical support, reduce customer downtime and deliver effective diagnosis and innovative service solutions. They are available anytime during regular business hours. Our lab is fully equipped with state-of-the-art lab equipment for diagnostic repair and test.

4sunparts provides premium software support to its customers.

• Solaris OS Support:

• Provides Updates and Patches

• Back-line Assistance from Sun and Cisco

• Support for Layered Products

• Availability of Pre-Released Patches and Updates

In order to suit all levels of service and standards, 4sunparts offers four types of service plans to choose from.

• Critical Plus (High Availability Support)
  For systems and applications that are critical to your company’s business. This program provides an on-site engineer within 4 hours, 7 days a week, 24 hours a day to ensure a quick recovery in case of system failure.
  

• Critical (Business Week High Availability Support)
  For systems service throughout the business week. This program provides 5 x 24 Monday through Friday support with optional spares on-site for high availability applications support.
  

• Elite (Standard System Support)
  For systems and applications in need of standard 8 x 5 Monday through Friday support.
  

• Basic (Self-Maintenance)
  For the sophisticated user who can perform the on-site task on their own. This program provides technical support and training, with guaranteed next day parts delivery (if required, on-site spares can be provided).